Terms of Service

By accessing or using the Sanestix website (sanestix.com), requesting a free strategy call, engaging our services, or entering into a service agreement with Sanestix, you ("Client" or "you") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our website or engage our services. We reserve the right to update these Terms at any time, with changes effective upon posting to our website.

Sanestix provides the following digital services to business clients:

• Custom AI-powered website design and development
• AI chatbot integration and training on client business data
• WhatsApp Business API automation and workflow setup
• Instagram DM automation and comment trigger systems
• CRM integration and lead pipeline setup
• eCommerce store development and order automation
• AI-powered social media growth and content systems
• Ongoing maintenance, optimisation, and support services

The specific scope of services for each project is defined in a custom proposal or service agreement issued to the client prior to commencement of work. The scope outlined in that agreement takes precedence over these general Terms where there is a conflict.

All projects begin with a free 30-minute strategy call. Following this, Sanestix will issue a custom proposal outlining:

• Project scope and deliverables
• Timeline and key milestones
• Payment schedule and total investment
• Any third-party costs (hosting, software licences, etc.)

A project is formally engaged upon receipt of the agreed deposit payment. Verbal or WhatsApp-based agreements are acknowledged but the written proposal/agreement constitutes the binding contract.

Sanestix reserves the right to decline any project or client engagement at its sole discretion, including but not limited to projects involving unlawful activities, content that violates platform policies, or businesses operating in prohibited sectors.

Payment terms are outlined in each project's service agreement. General payment terms are as follows:

• Deposit: A non-refundable deposit (typically 50% of the total project fee) is required to initiate work
• Final payment: The remaining balance is due upon project completion and client approval, before final files are handed over
• Monthly retainers: Ongoing maintenance or retainer services are billed monthly in advance
• Late payments: Invoices not paid within 7 days of the due date may result in suspension of services
• Currency: Invoices are issued in Pakistani Rupees (PKR) unless otherwise agreed for international clients

All payments are final unless otherwise agreed in writing. Disputed charges must be raised within 7 days of the invoice date.

Client-owned content: All original content, logos, branding, and assets provided by the client remain the intellectual property of the client.

Deliverables ownership: Upon receipt of full payment, the client receives ownership of the final deliverables (website files, custom code, design assets) created specifically for their project.

Sanestix retains rights to:

• General methodologies, frameworks, and reusable code components
• Third-party tools, plugins, and software incorporated into the project (subject to their respective licences)
• Portfolio rights — we reserve the right to feature your project in our portfolio and case studies, unless you request otherwise in writing

You may not resell or redistribute Sanestix's proprietary systems, frameworks, or AI training methodologies without prior written consent.

To ensure timely and successful delivery, clients are expected to:

• Provide accurate, complete, and timely information, content, and approvals as requested
• Designate a primary point of contact who can make decisions on behalf of the business
• Respond to requests for feedback or approval within 3 business days
• Provide access credentials (hosting, CRM, social media, etc.) in a timely manner
• Ensure that all content and materials provided to Sanestix do not infringe on third-party intellectual property rights
• Not use our services for unlawful, deceptive, or harmful activities

Delays caused by client inaction, delayed content provision, or delayed approvals may affect project timelines. Sanestix is not liable for timeline extensions resulting from client-side delays.

Both parties agree to maintain the confidentiality of each other's proprietary information. Specifically:

• Sanestix will not disclose client business data, pricing, strategies, or project details to any third party without consent
• Clients will not disclose Sanestix's proprietary methodologies, system architecture, or internal processes
• This obligation survives the termination of the service engagement

Exceptions apply where disclosure is required by law or where information is already publicly known through no breach of this agreement.

Sanestix warrants that:

• Services will be performed professionally and with reasonable skill and care
• Deliverables will substantially conform to the agreed scope
• We will address material defects reported within 14 days of project delivery at no additional charge

Sanestix does not warrant that:

• Services will achieve specific business outcomes, revenue targets, or lead generation goals (results depend on many factors outside our control)
• Our systems will be entirely free from bugs or errors at all times
• Third-party platforms (WhatsApp, Instagram, CRMs) will maintain their current APIs or policies

To the maximum extent permitted by applicable Pakistani law, Sanestix's total liability to any client for any claim arising from or relating to our services shall not exceed the total fees paid by that client for the specific project giving rise to the claim.

Sanestix shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunity
• Data loss or corruption not caused directly by our negligence
• Downtime or service disruptions caused by third-party hosting or API providers
• Changes in third-party platform policies (Meta, Google, etc.) that affect our automations

By the client: You may terminate a service engagement with 14 days' written notice. Fees paid for work already completed or in progress are non-refundable. Any outstanding balance for work completed to date becomes immediately due.

By Sanestix: We reserve the right to terminate any engagement immediately and without liability if:

• The client violates these Terms or the service agreement
• Payment is more than 14 days overdue
• The client engages in abusive, threatening, or unlawful conduct
• Continued engagement would require us to act in violation of any law

Upon termination, each party will return or destroy the other's confidential materials. Sanestix will provide the client with all completed work files up to the point of termination upon clearance of any outstanding balance.

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably through direct communication. If a dispute cannot be resolved informally within 30 days, it shall be referred to mediation or arbitration in Lahore, Pakistan before any legal proceedings are initiated.

To raise a dispute or complaint, please contact us at contact@sanestix.com with a clear description of the issue. We commit to acknowledging all complaints within 2 business days.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or our services that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

For international clients, we acknowledge applicable local consumer protection laws may also apply in your jurisdiction.