Privacy Policy

Sanestix ("we," "us," or "our") is an AI-powered web development and automation agency headquartered in Lahore, Punjab, Pakistan. We provide custom website development, AI chatbot integration, WhatsApp and Instagram automation, CRM integration, eCommerce systems, and related digital services.

This Privacy Policy governs how we handle personal information collected through our website at sanestix.com, during client engagements, and via our communication channels including WhatsApp, email, and contact forms.

We collect information you provide directly and information gathered automatically when you visit our website.

Information you provide:

• Name, email address, phone number, and company name submitted through our contact form or WhatsApp
• Business details and project requirements you share during strategy calls or consultations
• Billing information required to process payments (handled by our payment processors — we do not store card details)
• Communications, feedback, or support requests you send to us

Information collected automatically:

• IP address and approximate geolocation
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Interaction data with our AI chatbot widget

We use collected information for the following purposes:

• To respond to enquiries and provide the services you request
• To deliver, maintain, and improve our AI-powered systems and websites
• To send project updates, invoices, and service-related communications
• To conduct free strategy calls and deliver custom project proposals
• To analyse website performance and improve user experience
• To comply with applicable legal obligations under Pakistani law
• To follow up on leads with your prior consent

We do not use your data for unsolicited marketing, and we will never sell or rent your personal data to third parties.

Sanestix does not sell, trade, or rent your personal information to any third party. We may share data only in the following limited circumstances:

• Service providers: Trusted third-party tools we use to operate our business (e.g., cloud hosting, CRM platforms, payment gateways, analytics). These providers are bound by confidentiality obligations.
• Legal compliance: When required by Pakistani law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified beforehand.
• With your consent: Any other sharing requires your explicit permission.

We implement enterprise-grade security measures to protect your personal information:

• All data is encrypted in transit using TLS/SSL protocols
• Data is stored on secure cloud infrastructure with access controls
• We conduct regular security audits of our systems
• Only authorised Sanestix personnel can access client data

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our service engagement plus 2 years for financial records. You may request deletion at any time.

Our website uses cookies and similar tracking technologies to improve your experience:

• Essential cookies: Required for the website to function correctly (e.g., session management)
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Chatbot session cookies: Enable our AI chatbot to maintain conversation context during your visit

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We do not use cookies for cross-site tracking or advertising profiling.

We use the following third-party services which may process your data subject to their own privacy policies:

• WhatsApp Business API — for client communication (Meta Privacy Policy applies)
• Google Analytics — for website analytics (Google Privacy Policy applies)
• CRM Platforms (HubSpot, Zoho, Salesforce, etc.) — used on behalf of clients to manage their leads
• Payment Gateways — for processing service fees (provider's policy applies)

We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the data practices of external services.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data ("right to be forgotten")
• Restriction: Request that we limit how we process your data
• Objection: Object to our processing of your data for marketing purposes
• Data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +92-301-4422951. We will respond within 30 days.

Sanestix's services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us immediately at [email protected] and we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email
• Post a prominent notice on our website if changes are material

Your continued use of our website or services after changes take effect constitutes your acceptance of the updated policy.